At Liz Van Rossen we are committed to maintaining the trust and confidence of our website visitors and customers by respecting, protecting and offering transparency regarding the data we gather and hold on you. The objective of this policy is to offer you an insight into how we collect and store your personal data that you have provided to us. We do not sell trade or rent our customer data under any circumstance.
How we store your data: All data is stored on a secure server as part of our website or clinical databases. Your clinical notes are stored securely for a period of up to 8 years as required by law. All electronic data is password protected and only accessible by authorised individuals.
What We Collect
The personal data we collect about you will include…
• Date of Birth
• Contact information including email address
• Demographic information such as postcode
• Telephone Number
• (IP) address
In the instance of our clinical based clients your past medical history and possibly your private Medical Insurance (PMI), details if applicable. We will process your personal data to allow us to provide you with our services. Your data will also be used to manage future communications between us including information about your treatment appointment times and class details.
How We Use Your Data
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We use Mail Chimp as a provider to broadcast our Email marketing material. We utilise a double opt-in policy to ensure recipients want to hear from us. You can unsubscribe or update your marketing preferences at any time by simply clicking the links found in the footer of our email. Our Mail Chimp database is GDPR compliant.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
DoubleClick DART Cookie
We also use Facebook to display adverts, promotions and news to customers who have previously visited our website in the last 90 days.
Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may request details via our personal data protection officer for information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please email Liz Van Rossen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.